Customer Help
Our happiness team is always here to assist.
Customer Help FAQs
Customer Common purchase queries answered
Orders and Shipping
Our aim is to dispatch your order as quickly as possible.
If your order comes in after 10am on Saturday, your order is likely to be dispatched on Monday which is the next available working day.
If your order is received before 10am Mon – Fri, then we will do our best to get in in the post the same day otherwise it will be sent the next working day.
On occasions, we may need to make batches of wax melts to complete your order. In this case we will contact you and inform you which fragrance has been freshly made so you can let it cure for a few days before using it, once you receive your order. Once your order is dispatched please allow 3-5 days to arrive.
Please be patient especially at the busier times of year.
Do not hesitate to contact us if you have any queries as we are here to help.
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Go to My Account at the top of the website and sign up for an account. To gain instant access to the website.
Yes you can change your shipping address. In the My Account section just go to addresses and edit your address there.
When your order is dispatched your notification email will have the tracking details attached. You can also find the tracking information in My Account under orders
We do not process the sales they are done by a trusted 3rd party processing center called Stripe who are a world wide card processing company. You have the option to save payment methods on your account for easy access. These are held safe and secure.
All appropriate taxes are included in the prices. We do not charge extra taxes.
We ship to England, Scotland, Wales, Northern Ireland and Ireland.
All your products will come in one package. Unless we are out of stock which does happen from time to time. When this happens we will dispatch the rest of your order as soon as possible at no extra cost to you.
If you need to swap an item
Returns and Exchanges
Just go to Customer Help section where you will find our Returns policy
If fr any reason you have received the wrong item please contact us right away so we can organise a replacement.
Any item that arrives damaged will be replaced or refunded. If a wax bar breaks during transit we do not consider this as replaceable as a broked wax bar will not have any effect on its ability to melt and produce a scent throw.
One a return has been authorised. We will give you instructions on what to do next.
Use the help center, use the contact form or email address. We are not always available to answer calls every day due to a small production team. Please be reassured that all communications are answered as soon as possible.
If your parcel has not been shipped then we can change it for you. However if the parcel has already left us we cannot change the delivery address for that order.
If you need to change or cancel anything provided it has not been shipped we can easily change or cancel it for you.
We do not usually pre-order any items. When an item becomes available it will appear on the website