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Common queries answered
Frequently asked Questions
Our aim is to dispatch your order as quickly as possible.
If your order comes in after 10am on Saturday, your order is likely to be dispatched on Monday which is the next available working day.
If your order is received before 10am Mon – Fri, then we will do our best to get in in the post the same day otherwise it will be sent the next working day.
On occasions, we may need to make batches of wax melts to complete your order. In this case we will contact you and inform you which fragrance has been freshly made so you can let it cure for a few days before using it, once you receive your order. Once your order is dispatched please allow 3-5 days to arrive.
Please be patient especially at the busier times of year.
Do not hesitate to contact us if you have any queries as we are here to help.
If you have any issues with your order please contact us as soon as possible, to discuss the issue further. Any returns need to be brought to our attention within 3 days of receiving your order. Custom made orders cannot be returned due to not being able to be sold on as they were made to suit your requirements. Please bare in mind that some melts may possibly get damaged in transit however this will not affect the quality once once melted. Any returns we do not take responsibility for return postage unless the fault lies with Scented Touch Shop
If you receive a wax warmer damaged please contact us straight away and attatch a photo of the damage and this way we can send a replacement out without the need to return the damaged item.
You need to log into your account and under the address section you can easily update your address details
All orders are dispatched by Tracked Shipping. Once your order is dispatched your notification email will contain the tracking information. It can also be found on the orders section in your account.
Use the help center on our website, or use the contact form opposite
We use a high grade paraffin wax that is specially formulated to deliver the perfect scent throw everytime.
We currently ship all over the UK and Ireland
Perfume is an instant fire hazzard and therefore we do not recommend adding any perfume to candle wax or wax melts. We use fragrance oils which are designed to blend well with candle wax, which used in the correct proportions will not affect how the wax melts set or the use of wax melts.