Frequently Asked Questions By Our Customers
Where Is My Order ?
We try to post all orders within 24 – 48 hours. However, realistically we aim to post out orders within 3 days of purchase. Once dispatched delivery can be between 2 working days. During the busier periods of the year delivery may be longer.
How Will I Know My Order Has Been Dispatched ?
1st email: You should receive an email to say your order is being processed.
2nd Email: Once your order has been completed and dispatched you should receive an email stating your order has been completed. This email will also contain the tracking information.
What Is Your Returns Policy ?
If you have any issues with your order please contact us as soon as possible, to discuss the issue further. Any returns need to be brought to our attention within 3 days of receiving your order. Custom made orders cannot be returned due to not being able to be sold on as they were made to suit your requirements. Please bare in mind that some melts may possibly get damaged in transit however this will not affect the quality once melted. Any returns we do not take responsibility for return postage unless the fault lies with Scented Touch Shop
You can also take a look at our Returns Policy Page
To arrange a return go to My Account page, and on the order in question either ask a question about the order or request a refund.
How Do I Contact You ?
You can contact us by email sales@scentedtouchshop.com or by using the Contact Form below.
Do You Ship Overseas ?
At the moment we only ship to the UK and Ireland
International shipping is something we are going to look into in the future.
Can I Buy Wholesale ?
Yes, we sell wholesale wax melts at a reduced price. If you have a shop/salon you would like to stock the wax melts in, or if you would like to buy in bulk for yourself and friends/family.
We offer this service from our other wholesale website https://scentedtouch.co.uk
Do You Use Essential Oils In Your Wax Melts ?
No, we do not use essential oils with our wax melts. We use high quality fragrance oils which are safe for candle and wax melt use. Our suppliers assure us that the fragrance oils we use have not been tested on animals.
We are not an essential oil specialist, although after some research some essential oils can cause allergens and can also be harmful to pets. Some of the fragrance oils may contain some essential oils. Each fragrance oil has been synthetically manufactured in a controlled environment after going through extensive testing.
Each fragranced wax melt comes with its own unique CLP information, details can befound on the wax melt listing under ingredients, and if you require further information regarding our wax melts this can also be supplied on request.
Can I Leave My Wax Melts On When I Am Not At Home ?
If you are using electronic Aroma Lamps, we recommend reading the safety instructions which came with your lamp and follow the guidelines.
Traditional Wax Warmers & Oil Burners which require a tealight should never be left on while unattended or when you leave your home. You should always ensure your tealight has been extinguished first.
What Wax Do You Use For Your Wax Melts ?
Our wax is entirely from vegetable wax without any nasty additives, palm and soy wax free. It provides an excellent hot and cold scent throw for a consistent fragrance experience.
How Often Should I Change My Wax Melts ?
How Much Wax Can I Add To My Melter ?
Wax Melts: You should add 1 wax melt at a time, wait for it to melt and then add another wax melt so you can check on the size of the melt pool ensuring it does not fill the melt bowl and cause a spillage.
Can I Add Perfume To My Wax ?
Perfume is an instant fire hazzard and therefore we do not recommend adding any perfume to candle wax or wax melts. We use fragrance oils which are designed to blend well with candle wax, which used in the correct proportions will not affect how the wax melts set or the use of wax melts.
Do Wax Melts Lose Their Scent ?
Melted wax does not evaporate; only the scent dissipates, so make sure to remove the used wax from your warmer before adding a new wax melts.
Any Other Questions ?
Please do not hesitate to contact us and we will be happy to answer any questions…